Terms and Conditions

Last Updated: May 2026

Welcome to Salam Therapy.
By using this website, creating an account, or booking a therapy session, you agree to comply with these terms and conditions.

If you do not agree to any part of these terms, please do not use the website.

1. Definitions

“Platform” refers to the Salam Therapy website and related services.
“User” refers to any individual using the site either as a client (patient) or a therapist.
“Therapist” refers to the specialist or psychological counselor registered on the platform.
“Sessions” include text, audio, or video sessions provided online.

2. Nature of Service

Salam Therapy provides an electronic platform that helps users connect with independent psychotherapists.

Salam Therapy is not a medical entity or hospital, and does not provide direct medical diagnoses or emergency services.

The therapeutic relationship is directly between the user and the therapist, and the therapist alone is responsible for the therapeutic content and services provided.

3. Emergency Services

The platform is not intended for emergency situations or acute psychological crises.

If you are in danger or thinking of harming yourself or others, you must immediately contact local emergency services or the nearest psychological support center in your country.

4. Account Creation

When creating an account, you agree to:

Provide accurate, correct, and up-to-date information.
Maintain the confidentiality of your login information.
Not use another person’s account.
Not use the platform for any illegal or abusive activity.

The platform has the right to suspend or delete any account that violates these terms.

5. Eligibility for Use

The user must be 18 years of age or older to use the platform independently.

If the user is under 18 years old, parental consent must be obtained in accordance with applicable local laws.

6. Sessions and Appointments

Sessions are booked according to therapist availability.
Appointments may be modified or canceled in exceptional cases.
The user is committed to attending on time.
Repeated lateness or absence may lead to session cancellation without compensation.

7. Payment and Refunds

Prices are clearly displayed before confirming the booking.
All payments are processed through secure payment providers.
Refund policies may vary depending on the type of service or therapist.
The platform reserves the right to modify prices in the future.

8. Data Privacy and GDPR

Salam Therapy respects user privacy and is committed to protecting data in accordance with the General Data Protection Regulation (GDPR).

We may collect the following data:

Name, email, and phone number.
Account and booking information.
Technical information such as IP address and browser type.
Health or psychological data voluntarily shared by the user.

This data is used for:

Managing accounts and sessions.
Improving service quality.
Communicating with users.
Complying with legal obligations.

9. Sensitive Health Data

Due to the nature of psychological therapy services, health data considered “sensitive data” under the GDPR may be processed.

By using the platform, you explicitly consent to the processing of this data for the purpose of providing therapeutic services.

Data is stored using appropriate technical and organizational security measures.

10. Data Sharing

We do not sell user data to any third party.

Some data may be shared only with:

Hosting and payment service providers.
The therapist responsible for the session.
Legal authorities when there is a legal obligation.

11. Data Storage and Retention

Data is retained only for the period necessary to provide services or to comply with legal and regulatory requirements.

12. User Rights under GDPR

The user has the right to:

Request access to their personal data.
Request correction of incorrect data.
Request deletion of data when permitted by law.
Withdraw consent to data processing.
Object to certain types of processing.
Request data portability.

Requests can be submitted via support email.

13. Cookies

The site uses cookies to improve user experience and analyze performance.

The user can modify cookie settings through their browser.

14. Intellectual Property

All site content including text, logos, designs, and software are owned by or licensed to Salam Therapy.

Content may not be copied or reused without prior written permission.

15. Prohibited Use

It is prohibited to use the platform for:

Harassing or abusing others.
Publishing illegal or offensive content.
Attempting to hack the system or gain unauthorized access.
Impersonating any individual or entity.

16. Limitation of Liability

Salam Therapy does not guarantee specific therapeutic outcomes.

Use of the platform is at the user’s own risk.

The platform is not responsible for any indirect damages or losses resulting from the use of services.

17. Amendments to the Terms

The platform may modify these terms at any time.

The updated version will be published on the site with the update date.

Continued use of the platform after updates constitutes agreement to the modified terms.

18. Governing Law

These terms are governed by the laws of the European Union and local laws applicable in the country where the platform is operated.

19. Contact

For any inquiries regarding terms or data protection, you can contact us via:

Email:
support@salam-therapy.com