Privacy Policy

Last Updated: May 2026

Welcome to Salam Therapy
We respect your privacy and are committed to protecting your personal data in accordance with the General Data Protection Regulation (GDPR) and European laws relating to data protection and privacy.

This Privacy Policy explains how your personal data is collected, used, stored, and protected when you use the Salam Therapy platform and services.

By using the website, creating an account, or using our services, you agree to the practices described in this policy.

1. Who We Are

Salam Therapy is an electronic platform that provides online psychological support and therapy services by connecting users with independent psychotherapists.

If you have any inquiries regarding data protection or privacy, you can contact us via:

Email:
privacy@salam-therapy.com

2. Data We Collect

We may collect and process the following types of personal data:

A) Account Data

Full name
Email
Phone number
Encrypted password
Profile picture

B) Session and Service Data

Booking and appointment information
Communications within the platform
Notes or questionnaires voluntarily entered
Psychological or health information shared by the user

C) Technical Data

IP address
Device and browser type
Operating system
Cookies
Usage data and activity log within the site

D) Payment Data

Payment information may be processed via secure third-party payment providers, and we do not store payment card data directly on our servers.

3. Sensitive Health Data

Due to the nature of psychological therapy services, we may process health and psychological data classified as “Special Category Data” under Article 9 of the GDPR.

This data is handled with a high level of protection and security, and is only processed for the purpose of providing therapeutic services and psychological support.

4. Legal Basis for Processing Data

We process personal data based on one or more of the following legal bases:

User’s explicit consent
Performance of a contract and provision of service
Compliance with legal obligations
Legitimate interests to improve platform services
Protecting the vital interests of the user when necessary

As for sensitive health data, it is not processed except after obtaining explicit and clear consent from the user or as permitted by European law.

5. How Data is Used

We use personal data for the following purposes:

Creating and managing accounts
Booking and managing sessions
Facilitating communication between the user and the therapist
Providing technical support and customer service
Improving user experience and platform performance
Sending service-related notifications
Complying with legal and regulatory requirements
Preventing fraud or misuse

6. Data Sharing

We do not sell or rent user data to any third party.

Some data may be shared only with:

The therapist associated with the session
Payment and hosting service providers
Analytics and security service providers
Governmental or legal authorities when there is a legal obligation

All entities we rely on are committed to data protection agreements compliant with the GDPR.

7. Data Storage and Retention

We retain personal data only for the period necessary to fulfill the purposes outlined in this policy or to comply with legal and regulatory requirements.

When the need for data ends, it is securely deleted or anonymized.

8. Data Protection

We implement appropriate technical and organizational measures to protect personal data from:

Unauthorized access
Modification, loss, or destruction
Leakage or breach

These measures include:

Encrypting communications using SSL
Protecting databases and servers
Controlling access permissions
Periodic security updates
Monitoring systems and detecting suspicious activity

9. Cookies

The site uses cookies to improve the user experience, analyze performance, and save user settings.

Cookies may include:

Necessary files for site operation
Performance analysis and statistics files
Preference saving files

You can control cookies through your browser settings.

10. Third-Party Services

We may use external services such as:

Electronic payment services
Cloud hosting services
Analytics tools
Video and audio meeting services

These entities may process certain data in accordance with their own privacy policies.

11. Data Transfer Outside the European Union

In the event that data is transferred or stored outside the European Economic Area (EEA), we ensure that appropriate legal safeguards are applied to protect data in accordance with GDPR requirements.

12. User Rights under GDPR

Under the GDPR, you have the right to:

Request access to your personal data
Request correction of inaccurate data
Request deletion of data (“Right to be Forgotten”)
Restrict data processing
Object to certain types of processing
Withdraw consent at any time
Request data transfer to another provider
Lodge a complaint with the competent data protection authority

You can exercise these rights by contacting us via the email mentioned above.

13. Children’s Privacy

Our services do not target children under the legal age in their country of residence, except with the consent of a parent or guardian and in accordance with applicable local laws.

14. Confidentiality of Therapeutic Sessions

We respect the confidentiality of the relationship between the user and the therapist.

Sessions are not recorded or their content shared except:

With explicit consent from the user
Or when there is a legal obligation
Or to protect the physical safety of the user or others in accordance with the law

15. External Links

The site may contain links to external websites or services.

We are not responsible for the privacy policies or content of those sites, and it is recommended to review their privacy policies.

16. Amendments to the Privacy Policy

We may update the privacy policy from time to time.

Any updates will be posted on this page with the “Last Updated” date modified.

Your continued use of the site after modifications constitutes your agreement to the updated policy.

17. Contact Us

For any inquiries regarding privacy or data protection: